All of our items are handmade. The processing time for each order is 3-5 business days. This means that your order will be shipped 3-5 business days after your purchase.
General Returns & Exchanges:
We gladly accept returns and exchanges. Please contact us within 7 days of delivery. Item must be shipped back within 30 days of delivery. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Wholesale Returns & Exchanges:
Because our wholesale orders are made to order, we do not accept returns or exchanges on wholesale purchases. However, please feel free to contact us if you have any questions or issues with your order.
We don't accept cancellations. But please contact me if you have any problems with your order.
How long do your candles burn?
16oz candle (50-60 hours) - works well in most large rooms
12oz candle (40-50 hours) - perfect for any size room
8oz candle (30-40 hours) - good for small to medium sized rooms
4oz candle (10-15 hours) - great for small rooms
Why are Soy Candles better?
All candles are handmade with 100% pure soy wax. Not only is soy better for the environment but it also burns 50% longer than candles made with other waxes. Because we don't use any additives to our candles, make sure that you keep your candle at room temperature. Depending on the temperature of your room, you may see some white crystals or "wet" spots on your candle. These do not affect the performance or the quality of your candle. However, they are a sign of a 100% soy candle.
What kind of fragrances do you use?
All of our candles are infused with primarily pure certified essential oils. Even though we would love to use 100% essential oils in all our products, research has shown that certain essential oils will have little to no fragrance throw if used by themselves in candles. Thus, most our candles contain a small amount of a vegan essential oil based (phthalate-free) fragrance to help improve the fragrance throw and balance the scent. We believe that this is the best way to create a natural and environmentally friendly candle that is still primarily scented with essential oils but still has a good fragrance throw.
Make sure to burn your candle for at least 2-3 hours on the first burn. Make sure that your wick is always trimmed to 1/4’’ before burning. To be additionally safe, when the wax level is from 1/4 to 1/2 from the bottom of container, you should discontinue use and avoid the possibility of the container cracking. Glass containers are particularly fragile and heat concentrated in one area could cause the glass to break.